Our goal here at Wired Rides is to provide you with the best electric rides and accessories on the planet.
But if for some reason the product you purchase from us doesn't perform as it should we will take it back within 60 days from the date of purchase.
To request a refund or exchange, email email@example.com within 60 days of placing your order and we will happily take it back for a full refund.
Exchanges and refunds are processed once the ordered items make it back to one of our distribution centre.
If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll can easily pay the difference online.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
First up, that sucks.
We do our best to ensure your items show up in pristine condition. But for whatever reason, sometimes stuff just gets damaged.
When your order arrives, inspect the packaging. If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org within 24 hours of delivery and we will process an insurance claim on your behalf. Alternatively, you can call our team on (03) 9007 2423.
We will replace any of our products that arrive damaged as quickly as possible.
We're human. Sometimes we make mistakes.
While our systems ensure that 99.9% of our orders ship out correctly. Every now and then an incorrect order slips through the cracks.
If you've received the wrong items, please call us as soon as soon as possible on (03) 9007 2423 and we will arrange to collect the incorrect item and deliver to you the correct one.
This, of course, will occur at no cost to you.
First up, don't return any items to the original address!
We use multiple third-party warehouses to ship stock around the country. The only way to have your return order processed is to send your item to the CORRECT Wired Rides warehouse.
To get your hands on the correct return address details, simply email customer support at email@example.com (or call us on (03) 9007 2423) and we'll provide further return details.