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S-One Lifer Helmet

Why Buy From Us?

If you’ve clicked on this tab, you’re probably looking for a reason or two on why you should buy a new electric scooter, skateboard, bike and accessories from Wired Rides, rather a competitor.

And we’ll (not so) humbly say there are lots of reasons we think you should shop with us…and not hand over your hard-earned cash to one of our competitors.

Let’s cover off a few of those reasons now.

First up, we’ve got a policy here at Wired Rides we like to call…

100% customer happiness GUARANTEED (we mean it!)

OK, so the above title might sound a little corny to you, but it’s true. 

We’ll bend over backwards to ensure you are 100% happy and satisfied with the electric ride or accessories you buy from us. 

We want you to tell your friends and family about your experience with us (and hopefully that’ll mean they visit our website, too). 

And the only way you’re going to do that is when you’re happy with our service, right?

We’re a small Aussie business. Every single potential customer that hits our website is precious to us (that includes you, of course). 

So, again, we’ll do everything we can to make sure you’re over the moon with your Wired Rides shopping experience.

If you have a question or a query, don’t hesitate to contact us.

Five-star customer support. We’re just an email, phone call or live chat away

‘Officially’ we’re around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

But just between us…we’re pretty much here to help you out around the clock, 7 days a week.

We don’t switch off. For example, it’s not unusual for one of our team to be helping a customer with a shipping request at 9pm at night or fielding a question about a scooter at close to midnight. 

If you need a hand with anything, just email us, call (03) 9007 2423 or open the live chat function and we’ll help you in any way we can.

Shop with confidence! You’re covered by our 60 day returns policy

We’re so confident you’ll love your Wired Rides gear that we offer a 60 day return policy.

In the highly unlikely event you’re not completely satisfied with your purchase inside those first 60 days, and the product your ordered is in the same as-new condition it was when it was sold to you (including the original packaging), then we may (under our discretion) accept a refund request.

If you’d like to take advantage of our returns policy, please contact us within 60 days of receiving your order. If we accept your request, we will send you a return authorisation number. 

We will refund the purchase price (less any shipping charges) once we inspect and accept the product.

We reserve the right to refuse any refund if the returned product is different in any respect to the product delivered, shows any signs of misuse, or is returned to us without following our return policy.

If we reject the product returned to us, we will send it back to you at your cost.

All return postage costs for items posted back to Wired Rides for change of mind are at the customer’s expense.

>>>See our 60 day money back guarantee policy

Super-fast shipping Australia wide. 99% of our orders are shipped inside one business day (that’s fast!)

When you’re shopping online, you want your order fast, right? 

We understand that. That’s why 99% of our orders are shipped within one business day from the time you order.

Your order will usually arrive within 2 to 5 business days from the day you ordered. Doesn’t matter what you order, we’ll make sure you get your order as fast as possible.

We use the fastest and most efficient couriers in the country to make sure you get your order in record time. You can track your order the entire time. As soon as your order is on the way we’ll send you an email with tracking details. 

Of course, if you have any questions or queries about your order simply email us and we’ll help you in any way we can.

Every product you buy from Wired Rides is covered by a minimum 12 month local warranty

Nothing worse than buying something online and it’s faulty, right?

That’s exactly why every item we stock is covered by a 12 month local warranty (minimum). 

If the product you ordered from us doesn’t work right or is faulty in any way, simply return it to us and we can fix or repair your product under warranty. In the event that your product cannnot be repaired for whatever reason, we may offer a replacement item. 

>>>See 12 month warranty policy

Safe and 100% secure checkout. Your private details will never be shared

Our shopping cart is fitted with SSL encryption. That means your data is completely secure when you shop on our website. We don’t save or share any of your payment details.

You can shop with complete confidence that your data is 100% secure on our website.

Shipping

Got questions about shipping times and costs? You’ll find the answers to your questions below :)

How much is shipping?

The answer is - it depends. On some products we offer free shipping Australia wide. While other products will incur a shipping charge. Simply make your way through checkout to discover total shipping costs.  

What if I’m not home when my order arrives?

No stress. If you’re not home, our couriers will either place your order in a safe and dry location or drop your order off at the nearest depot. 

In this case, a calling card will be left at your front door or in your mailbox so you can organise redelivery or pick-up. 

In saying this, given the high-ticket value for most Wired Rides items, we recommend you (or a friend or family member) is present at the delivery address. 

We’d hate for your gear to go missing :( 

How long will it take for my order to arrive?

We’ve partnered with Australia’s quickest and most efficient couriers to make sure your order arrives FAST.

99% of our orders are shipped within one business day. That means if you order on a Monday, we’ll usually ship either on the same day or the next business day (Tuesday).

Your order will usually arrive in 2 to 5 business days. 

Of course, this timeline depends on where you’re located and the courier we use for delivery. If you live in a metro area, you can expect your order to arrive within 2-3 days.

If you live outside a metro area, your order will usually take a little longer to arrive. In all circumstances, we recommend you allow 5 business days for your order to arrive (just to be sure).

The moment your order is picked up from one of our warehouses, we’ll send you tracking details via email. That means you’ll be able to keep an eye on your order and see where it is at any point in time.

Of course, if you have any questions or queries in relation to your order, simply email us, call (03) 9007 2423 or open the live chat function you see on the bottom right of your screen. 

We’ll help you in any way we can.

Hey what gives, it’s been more than a week and my order hasn’t arrived. Where is it?

That sucks!

The first thing we recommend you do is check your tracking details. It may be that your order was held up a little or perhaps your order was delivered to a depot for pick up.

If your tracking details don’t shed any light on where your order is, contact us on (03) 9007 2423 and our support team will help work out where your order is.

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FAST SHIPPING

Australia Wide

FREE RETURNS

No fees. We even cover return shipping.

CALL US TODAY

(03) 9007 2423

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